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Customer Support

Sales Terms · Warranty · Shipping · Privacy

SUPPORT

Customer Support

Sales Terms Warranty Shipping Privacy

Sales Terms

All quotations are valid for 30 days. Prices follow the order confirmation, available in EXW / FOB / CIF terms.
Payment: 30% deposit + 70% against B/L copy; sample orders accept PayPal / Visa prepaid in full.
Lead time follows the order confirmation; delays caused by force majeure are settled by mutual agreement.
Orders cancelled after production started are non-refundable for material and labor already spent.

Warranty

Standard warranty covers 12 months after installation or 2,000 working hours, whichever comes first.
Confirmed casting defects (porosity, sand inclusion, cracks) are replaced free of charge, freight included.
Normal wear, improper installation and overloading are excluded from warranty.
For claims, please provide product photos, SKU and batch number; we respond with a solution within 15 working days.

Shipping

Sea, air and express shipping (DHL / FedEx / UPS) with door-to-door delivery to 30+ countries.
Export-standard packing: fumigated wooden cases / pallets with moisture-proof film; heavy teeth reinforced separately.
Tracking number (B/L or waybill) is provided within 24 hours after shipment.
Customs documents (invoice, packing list, certificate of origin) travel with the goods or by telex release.

Privacy

We collect only inquiry-necessary information (name, email, phone, company and requirements) for quotation and fulfillment.
Your data is never sold or rented; only necessary fulfillment data is shared with logistics and payment parties.
The site uses local storage for language preference only, with no cross-site tracking.
You may request access, correction or deletion of your personal data at any time via [email protected].